Register template for recording customer complaints. It include details on date, person recording the complaint, the complaint and action taken.[Information Classification: Business Use]..
Training talk (prepared using F-Q7-Training_Talk_Attendance) on Problems, Complaints and Customer Care and referencing the General Guidance document GG-1-04_Problems Complaints Customer Care, IMS..
Form to document feedback from customers or service users. Can be used to measure and analyse levels of satisfaction. The information returned in each feedback form can then be input into ER5 Feedback..
Template form for controlling and managing customer credit accounts. Some organisations wish to use trade references as part of their credit account approval process which is what the trade reference ..
Service job card template. Can include section for customer feedback.
Versions available;
V1Basic service job card template
V2Includes page for recording customer feedback - Rating 1 to 5 a..
General guidance on problems, complaints and customer care.Topics covered;Problems and Complaints ProcedureCompleting the problems formReview of Problems and Complaints (Analysis of problems and Root ..